Online Customer Service
customerservice@dereklam.com

All Other Inquiries
info@dereklam.com

Sales Inquiries
sales@dereklam.com

Press Inquiries
info@dereklam.com

Careers
For job inquiries please send resume to
careers@publicclothing.com

Payments
We currently accept payment from Visa, Mastercard, American Express, JCB, Discover, and Diners Club, as well as Google Pay, PayPal and Apple Pay.

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately. You will also immediately receive an e-mail confirming that your order has been received and we've charged your credit card. When your order has been shipped, you will receive a notification e-mail containing your tracking number and a link to where your order can be tracked online.
Once you have placed an order, you can check on its status at any time at Order Tracking.

Changing or Cancelling Your Order
If you need to change or cancel your order, please contact us by email at customerservice@dereklam.com. Once an order is shipped, we are unable to make any changes.

Product Availability
All products are subject to availability. We strive to maintain current inventory levels, but sometimes we do run out of stock. The email confirmation sent once an order is placed does not guarantee your order will be fulfilled. We will notify you if any item(s) can not be fulfilled and will credit the amount to the original form of payment.

Sale
All merchandise marked 40% off or more is FINAL SALE and is not eligible for return or exchange.

Price Adjustments
We are able to offer price adjustments on items purchased up to 7 days prior to the start date of a sale of 40% off or more. The exact style, color, and size must be in stock at the time your request before any price adjustment can be approved. Price adjustments will be issued as a refund to your original form of payment. Please note that we cannot provide price adjustments on items originally purchased on sale.

Domestic Tax
Sales tax will be applied to all orders shipping to the following states per new Sales Tax Nexus laws: AL, AR, CA, CO, CT, GA, IL, IN, IA, KY, LA, MD, MI, MS, NC, NY, OH, PA, SC, TN, TX, UT, VA, and WI.

Internet Transaction Security
Several steps have been taken to ensure all information received from our online visitors is secure from unauthorized access and use. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid. For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

We currently only offer to ship within the United States.

Ground - Orders Over $50

3 - 5 Business Days

FREE

Ground - Orders Under $50

3 - 5 Business Days

$8

2nd Day

2 Business Days

$18

Overnight

1 Business Day

$25

Hawaii and Puerto Rico

3 - 5 Business Days

$25


Your order will be shipped only once payment and delivery details have been approved. Orders received Monday - Friday before 1pm EST will be processed the same day. Orders received after 1pm EST on Friday will be processed the following Monday.

FedEx now delivers on Saturday or Sunday.

All orders over $500 will require a signature upon delivery. Please ensure you are available to accept the package.

Once your order has shipped, you will receive an email with tracking information. We are not responsible for any unanticipated delays. Transit time estimates do not include weekends or holidays. We cannot ship to P.O. Boxes or APO/FPO addresses.

We offer free returns!

Start a Return

If for any reason you are not happy with your purchase, you have 30 days from the date of your order to request a Return Authorization Number and pre-paid shipping label to return the item(s) to us.

All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached. All merchandise marked on sale is FINAL SALE and is not eligible for return or exchange.

To complete your return, please follow these steps:

  1. Click Here to start a return.
  2. Write your Order Number on the outside of the package.
  3. Include your original packing slip in the package.
  4. Use the requested prepaid label to ship your return.

We will process your refund within 5 business days of receipt, less shipping charges. Please allow 7 - 10 business days for the refund to appear in your account, per your financial institution’s policies.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

We are unable to offer exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item(s) for a full refund and place a new order.

For any questions or concerns regarding returns or exchanges, please email us at customerservice@dereklam.com.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@dereklam.com or mailing us at:

Privacy Compliance Officer
c/o Derek Lam
151 W. 26th St
7th Floor
New York, NY 10001

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 

SECTION 8 - GDRP

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@dereklam.com or by mail at:

Privacy Compliance Officer
c/o Derek Lam
151 W. 26th St
7th Floor
New York, NY 10001